Travis Sutphin

Director of Development & Operations
travis.sutphin@gmail.com
travissutphin.com
LinkedIn | GitHub
St. Augustine, FL
25+
Years Technology
9+
Years Director
200+
Projects Delivered
40%+
Margin Improvement

Professional Summary

Technology leader with 25+ years bridging development and business strategy. Proven track record of transforming underperforming departments into profit centers, leading Agile transformations, and delivering 200+ successful projects. Currently driving AI-first development initiatives and P&L ownership across multiple departments.

Key Achievements

Department Turnaround
Transformed hosting from break-even to 40%+ gross margin; migrated 100+ sites
Agile Transformation
Led Waterfall to Scrum/Kanban transition; methodology still in use today
Client Rescue
Created DevOps process that saved at-risk client; became company template
AI Innovation
Built AI-powered website using Claude Code as CMS; zero database dependencies

Professional Experience

Director of Development & Operations 2018 - Present
Business Builders | St. Augustine, FL
  • P&L ownership across Development, Support, and Hosting departments
  • Led Agile transformation and established Traction framework with leadership team
  • Migrated 100+ client sites to new hosting platform; onboarded 75 new clients
  • Implemented AI-first development practices using Claude, ChatGPT, and automation tools
Director / Lead Developer 2015 - 2018
Business Builders | St. Augustine, FL
  • Led development team through process improvement initiatives
  • Delivered six-figure web application projects on time and budget
  • Established code standards, documentation requirements, and QA processes
Web Developer 2011 - 2015
Technology Services Group | Wheeling, WV
  • Full-stack development with PHP, MySQL, and JavaScript
  • Built client integrations and custom database architectures
ColdFusion Programmer 2006 - 2015
SiteWhirks (Concurrent) | Warrenton, VA
  • Delivered 200+ website integrations and custom CMS solutions
  • High-volume project delivery while maintaining quality standards
Technical Support Specialist 1999 - 2011
Black Box Network Services | Lawrence, PA
  • Enterprise integrations and technical troubleshooting
  • Built foundation in client communication and problem-solving

Technical Skills

AI & Automation

Claude ChatGPT n8n Zapier Prompt Engineering

Development

PHP/Laravel MySQL API Integration Git DevOps

Leadership

P&L Management Agile/Scrum Traction Team Building
View Success Stories → travissutphin.com/resume-cover.html

Education & Certifications

BS Business Administration West Liberty University, 1999
Google Project Management Professional Certificate 2023
HubSpot Sales Hub & Inbound Certified Current